Apple has advised that in very rare cases the two-prong Apple AC wall plug adapters may break and create a risk of electrical shock if touched. These adapters were shipped to New Zealand and some other countries between 2003 and 2015 with Mac and certain iOS devices such as iPhones and iPads.
It is only the “duckhead” wall plug adapter that is potentially affected; other components of the AC adapter are not.
Apple has put an exchange programme in place, whereby new adapters will be sent directly to users, and the affected adapters returned to Apple via pre-paid courier bag. There is no cost to users for the exchange.
There are three options available for the exchange:
- Arrange exchange via the web. You will need the serial number of your device (10-digit string starting with C0, C1 or CP) and your Apple ID
- Contact an authorised Apple Service Provider near you
- Contact Apple Support. Select “Mac” and then “Hardware Issues”
We recommend you identify any potentially affected adapters at your service, and have them swapped out by Apple. We also recommend you inform your community, especially if they use Apple devices.